Reviews

The service was excellent, quick and efficient. The guys were extremely polite and explained all they were going to do and when done told me what to do to maintain my Heating/AC unit. I only use Austin Heating and Air and recommend it highly.

Nick - Was a gentleman. He helped me a lot

Great work! Honest and kind. They helped us move our junk out of their way so they could get to our attic without charge because we are disabled. Wouldn’t hesitate to recommend!

We were very pleased with Nick's expertise and quality of workmanship. He is honest and fair and we will be sure to call him if we have any more problems!

All I can say is PROFESIONAL!!!! AustinAir came to our rescue!! Nick and his Crew came and repaired a damage Circuit board, he delt with absolutely everything

Very responsive to customer needs. Crew was professional and pricing fair and reasonable. Will use for all my HVAC needs.

Nick from Austin air is far and away the most honest and trustworthy company Ive dealt with. Came soooo hight recommended by multiple students I just had to go with him. Did not disappoint!! Some shady companies out there….. this is not one! I appreciate all he did to get our air going in the middle of summer at a martial arts school for kids! Above and beyond for sure!!!!

This is my second time using Austin Air Heating & Air Conditioning. I had such a great first experience at my home that when my air conditioning at my work went out, I did not hesitate to call them back. They were able to come out quickly, diagnose the problem, and give several options for repair. Upon deciding on the repair, they came out quickly and fixed the problem. I really appreciate how trustworthy, honest, and capable the team at Austin Air is. Thank you!

Austin Air came out to look at my three units and found one of the units were unresponsive, he did his testing and found a few parts like, the motherboard or control board was not responding to his testing, he made some calls and found out that the unit had some recall and also the part that was bad was under warranty. All I was charged was his original service call plus the labor to replace bad parts. Nick from Austin Air was honest and reliable and easy to talk too, and the awesome part was that I didn't feel like I was being lied to like I was from prior Company *** Elite that told me that I had 3 bad units and he replace 3 capacitors charged all units with freon. I was billed for the repairs because I'm a company that was being serviced, I was shocked when I saw his bill so I went to the units and looked to see if what I was being charged for was done, I'm a handing a guy and know a thing or two. Found only one new capacitor, long story short is use Austin Air for your HVAC. 100% Quality work!

Austin Air is a great business. They are very honest and their quality of work is exceptional. Nick absolutely knows what he’s doing and I trust him completely. He sent his associate, Jesus, to service my AC and he was very knowledgeable and respectful. Thank you!

Nick and crew installed a mini split for me and not knowing much about these things Nick made me feel very comfortable. He explained everything and even taught me how to use the remote control which is simple I know but I'm not the best at these types of things. The remote is a piece of cake! Nick stands behind his work - 1 year labor and 10 years parts. Fantastic! I can't say enough wonderful things about Austin Air. I've got to say, I paid for the installation and mini split in advance and Nick was quick to tell me I should pay afterwards and he immediately refunded my credit card. Nick is completely honest and trustworthy. I highly recommend Austin Air for your purchase and maintenance needs.

I had my furnace moved to the attic. They were willing to work with me and my ideas. Nick always told the truth and was on schedule. He never left me hanging and answered my questions. Great value for a great service.

Austin was very professional. Troubleshooted and repaired my AC problem quickly and gave a fair price. Kept me informed along the process. Good work.

Thank you Nick for relocating and installing a new AC and Heating system. You and your helpers Jesus and Diego were absolutely great and we appreciate your hard work! Everyone showed up on time. They cleaned up every afternoon when leaving and were always polite, answered questions and were very knowledgeable.

I am a property manager and when we need to call in a specialist for our heaters we call Austin Air. They are reliable, professional and always find time to fit us in.

Someone from their office came to our house and quickly diagnosed and fixed the problem with our heater. I highly recommend this company if you have any problems with your heating system.

Jesus replaced our failing thermostat with a very nice new device. He explained his work and made sure my husband and I understood how to work it. He also explained his charges clearly. We are very happy with his work and with Austin Air.

Nick Jackson the owner and developer of Austin Air. Is very busy, because of consumers who want to have a reliable service. He is honest hard working, smart working, a really nice guy. When I hired Nick the first time, I talked to three different contractors, he preformed exactly what he said he would. I installed a ductlas mini split system, I could not be happier. Nick has been available to answer questions along the way as well.

Nick and Austin from Austin Air came to check out our furnace that had a problem with the heater that kept turning off. We were told by someone else a couple days earlier that we needed a new furnace because it had a cracked heat exchanger. Nick checked it out and quickly found that the problem was a bad limit switch. He replaced both switches and the heater started working again. We are glad we called Austin Air great to know there is an honest company to depend on for problems with our furnace. We will definitely use them in the future.

Nick and his crew (Chris, Joshua) worked beneath our house for several days, removing hideous old rat-chewed soft heating ducts, then measuring and installing a whole new system of insulated metal ducts. These were hung properly so they wouldn't touch the soil in the crawl space, and Nick also placed screens in all the returns and registers at our request. Nick and crew were prompt, friendly, and knowledgeable, and they worked incredibly hard. Everything Nick promised in the estimate was completed, on time, and our heating system works beautifully. Here you have a solid, honest, and reliable heating and AC company. Highly recommended!

Great! I liked them very much. Price very fair. I highly recommend them. Very competitive. It’s a newer company, so I know they are trying to get work. I would say that I was very happy with their service. Workers were very knowledgeable. I have used them several times. I have been using them for probably 4 years now.

I echo the many positive reviews given by others. They first tried to troubleshoot the problem over the telephone and save me the cost of a service call. When that was not successful, they were able to provide the service the same day, immediately determined the problem and made the repair. I would not hesitate to use them again!

Excellent!!!! Before Nick even showed up he spent 15 minutes on the phone with me to see if he could fix it remotely without charging me????? I couldn't believe it, a truly honest, honest person. He ended up coming by and repairing it for me quickly, efficiently and reasonably priced. I'll only go to Austin Air from now on for all my HVAC needs, I've been through the mill through the years but finding Nick was truly a stroke of luck. Can' t recommend him enough, Great!

They arrived on time - did a complete run through on the furnace and told me it was in good stead and did not need to be replaced. I had another company tell me that I needed to buy a new furnace. They also changed the filter for me.

They arrived on time. Installed the new furnace and it looks beautiful! Nick kept me updated on his progress throughout the installation. The area he worked in was spotless when he was all done. They even left an extra filter so I won't have to search for one when I change it next year!

This company left me with such a positive impression for a number of reasons! a) Nick and the assistant he brought to bid the job were very personable and trustworthy individuals. They answer the phone, call you back and show up on time. And they're NICE! I know...it's crazy, right? b) They gave me a very reasonable bid. c) They did great work and you can tell they take pride in their work. What?! >mind blown< d) When my contractor told us we should we replace our A/C, we asked Nick for a bid. He was very honest and told us our unit had a number of years left on it and they there was no reason to jump into a new unit. He's right, it's working just fine, even with the extra SQF. Any service that gives you honesty over $'s is a GEM. 100% recommend to my friends with no qualms and have done so repeatedly. Sorry it took me so long to write this review! I only remembered to do it because I'm calling them again for another project. Enough said.

Excellent service from start to finish, work completed on schedule and I concur with all previous positive reviews (no need to repeat it). If you are looking for A/C work, big or small, call Nick Jackson.

It went great! Nick was easy to communicate with and showed up exactly on time. Nick is a young, easy-going guy who is very excited about customer satisfaction and growing his business. He was friendly and willing to go the extra mile. He was honest about the status of my HVAC system and was not interested in recommending extra, unnecessary work. He gave me his professional opinion on the state of my system and advice on how to do some repairs myself. I highly recommend Nick and Austin Air and will absolutely use him for my future heating and cooling needs.

We had an issue with our HVAC unit and Austin Air diagnosed our problem over the phone and came out that day. Their diagnosis was spot on and they were able to repair it immediately for the exact price they quoted online. They were a pleasure to communicate with and considerate of our needs. We couldn't be happier to find a local company to trust with our needs moving forward. Thank you Austin Air!

Nick is a young owner who left a larger firm due to professional differences. He is honest and very responsive to customer’s needs. He believes in a fair price for a hard day’s work. I enjoyed doing business with him and will call him again for my A/C needs.

He removed the existing thermostat and saw that there was still 24 V coming into the thermostat, so the thermostat had to be replaced. He replaced it with a programmable thermostat. It took about 20 minutes total. He came about 3 hr after I first called him, during a heat wave when he was probably really busy. He was prompt.

Mr. Austin was very professional about checking the unit. He also checked the compressor to make sure that it was working properly. He installed a new thermostat that didn't require any batteries like the old Honeywell did. It was a fast project, maybe 10 minutes. He showed me the workings and how to program it or not. He was a great example of a hard worker and answered all my questions to my satisfaction. I will certainly use this company for any future needs.

Due to the nature of the attic framing and wiring the project was more complicated than it seemed initially, but Nick persevered and did a great job. He had to spend considerably more time and did not ask for more money than the original estimate. He is very conscientious about the quality of his work and seems to enjoy the satisfaction of a job well done. He was pleasant to work with and kept us regularly updated about the progress of the work. If summers get too hot we'll have him back to install air conditioning.

I spent the entire summer gathering proposals for a new heater and air conditioner. Although Austin Air's pricing wasn't the absolute lowest, it was still very competitive. Nick is very knowledgeable and courteous. His proposal was prompt and he explained the system thoroughly and simply. He didn't try to oversell and he understood what we needed. At the end of summer, we decided to go with Austin Air. We couldn't be happier with the system! Any follow up questions were quickly answered. We weren't "nickeled and dimed". I was pleased, the City inspector was pleased and, most importantly, my husband was pleased! I would gladly provide a recommendation for Austin Air!

My tenant said the heater wasn't working. I called Austin Air and Nick the owner responded immediately. Although he was not able to make it out to the property the day I called he stayed in touch with me letting me know as his availability changed. He went to the property the following day, and worked on the heater. Apparently it was a minor thing that was not working, he fixed it and called me to tell me it was fixed and there was no charge. Wow....I was so impressed by this type of service and communication. Rare in this day to find honest, responsible and reliable workers. Thank you Nick and Austin Air!!

Heating unit was not working the previous evening, but began to work about 30 minutes before Nick arrived. Nick arrived promptly and surveyed the thermostat and heating unit. He determined that the switch was sticking and that the sliding doors needed to be aligned properly. After he aligned the doors, I offered to pay him something for his service call, but he refused. He seems very honest. I would definitely call on him again.

Nick, the owner of Austin Air came to our house and gave us a free estimate of what the job would cost us and gave us a full description of the different options we had. Once we decided on the option we wanted to go with, he was ready to start the job. He is very professional and flexible with his schedule. He did the whole job himself with the help of one other person. He was able to answer our questions along the way. Once the job was complete, he checked to make sure everything was running well. A few days later we had an issue with one of the units making a funny noise but Nick was able to come over right away and fix it. Overall, we are very satisfied with our new system!